The company undertakes no liability in case of cancellation or delay of the trip due to vehicle breakdown or reasons beyond the control of the management. However, proportionate refund may be allowed if no alternate arrangement is made.
Management is not responsible for your luggage, baggage or personal belongings kept inside the cab.
The booking is valid only for the particular journey, date and time for which it is issued.
Bookings are non-transferable. The management reserves the right to refuse or terminate the journey of passengers travelling with incorrect booking details, disturbing the driver or other passengers, or travelling under the influence of alcohol, without refund.
The Management reserves the right to cancel, postpone, change or delay the vehicle due to operational or emergency reasons and may provide another vehicle of the same or similar category.
Passengers are requested to be ready at the pickup location at least 15 minutes before the scheduled pickup time. The cab may not wait for passengers who are late beyond the applicable waiting time.
Contraband, explosives, weapons or any other illegal or dangerous articles are not allowed inside the vehicle.
Smoking and consumption of alcohol or intoxicating substances is strictly prohibited inside the cab.
There is no refund for cancelled, postponed or open bookings where the applicable cancellation period has expired.
For booking cancellation or any changes, the customer may be required to contact CabMyTravel through the provided customer support/booking channel.
Changes to the travel date or pickup time can be made if notified sufficiently in advance and are subject to vehicle availability and applicable charges.
Pets and animals are not allowed inside the cab unless prior approval has been obtained from CabMyTravel.
Any passenger disturbing the driver or co-passengers is liable to be removed from the vehicle without refund.
Seats/vehicle will be confirmed only after successful payment and subject to vehicle availability.
Cancellation refunds, wherever applicable, will be processed according to the applicable cancellation policy and may be subject to payment gateway or service charges.
The refund amount will be credited to the customer's account within 7 to 10 working days after the refund has been initiated, depending on the payment gateway/bank.
For children, appropriate seating and safety requirements must be followed. Parents/guardians are responsible for the safety of children during the journey.
Additional charges may apply for toll tax, parking, state entry tax, permits, waiting time, extra kilometres or any additional service not included in the booking.
If the booked vehicle gets cancelled or changed due to operational reasons, another vehicle of the same or similar category may be provided.
By making a booking with CabMyTravel.com, passengers agree to be bound by the Terms and Conditions of CabMyTravel.
