0–24 hours before scheduled pickup: No amount will be refunded.
24 hours before pickup till booking confirmation time: 5% cancellation charge will be applicable.
Partial cancellation is not possible.
It is the right of CabMyTravel to change the Refund/Cancellation Policy at any time without prior notice.
The pickup and drop-off timings mentioned in the booking are tentative. Cab services may be delayed due to unavoidable reasons such as traffic jams, vehicle breakdown, road conditions, weather, or other circumstances. However, the cab will not leave the pickup point before the scheduled time without the customer's consent.
Passengers are requested to be ready at the pickup point at least 30 minutes before the scheduled pickup time.
Single passenger/seat cancellation is not allowed. The entire booking can only be cancelled.
In case the booked cab gets cancelled due to unavoidable circumstances, CabMyTravel will make reasonable efforts to arrange an alternate vehicle. CabMyTravel will not be responsible for alternate arrangements made independently by the customer.
In case the cab booking is cancelled due to unavoidable circumstances and no alternate arrangement is provided, the applicable fare shall be refundable.
The management is not responsible for any loss or damage to valuables, cash, luggage, documents, or personal belongings left behind in the cab.
In case of cancellation, if an alternate vehicle is arranged by CabMyTravel and accepted by the customer, no refund shall be applicable.
Customers may be required to provide booking details at the time of pickup or during the journey. Failure to provide required information may result in the service being refused.
Copy of the booking confirmation: A printout of the booking confirmation or digital copy received through email/WhatsApp/SMS.
Valid Identity Proof: Driving Licence, Passport, PAN Card, Voter ID Card, Aadhaar Card or any other government-issued identity proof, wherever required.
